Shipping & Delivery Policy
Last Updated: October 9, 2026
Top Speed Hobbies, LLC is committed to providing reliable shipping, transparent pricing, and accurate delivery expectations.
We ship exclusively within the United States using established carriers, including UPS and USPS. Orders are processed, inspected, packaged, and shipped from our facility.
Order Processing Time
Most orders ship within 3–5 business days after payment confirmation.
Many products offered by Top Speed Hobbies are obtained from authorized distributors before being received, inspected, and shipped from our facility. We do not arrange for wholesalers to ship orders directly to customers.
Order processing may include:
• Payment and order verification
• Distributor fulfillment, when applicable
• Merchandise receiving and inspection
• Packaging and shipment preparation
Business days are Monday through Friday, excluding recognized holidays. Orders placed after 12:00 PM Eastern Time may begin processing the next business day.
Processing may take longer when merchandise is temporarily unavailable, additional verification is required, or circumstances outside our reasonable control cause delays. If a significant delay occurs, we may contact the customer with updated fulfillment information and available options.
Processing time is separate from carrier transit time.
Shipping Methods & Carriers
We primarily ship using UPS and USPS. Available shipping services may include:
• UPS Ground
• UPS 3 Day Select
• UPS 2nd Day Air
• UPS Next Day Air
• USPS Priority Mail
• USPS Priority Mail Express
Available services depend on the delivery destination, package characteristics, and applicable shipping restrictions.
Top Speed Hobbies reserves the right to substitute a comparable shipping carrier or service when necessary, provided the substitution does not materially reduce the service purchased by the customer without their approval.
Shipping estimates are not guaranteed delivery dates unless an applicable service guarantee expressly provides otherwise.
Shipping Rates
Shipping charges are calculated at checkout based on applicable factors, including:
• Package weight and dimensions
• Shipping destination
• Selected carrier and service
• Packaging and handling requirements
• Applicable carrier surcharges
We strive to disclose applicable shipping and handling charges before customers complete their purchases.
Certain merchandise may require special packaging or shipping arrangements that cannot be accurately calculated using standard checkout rates.
Additional Shipping Charges & Special Handling
Top Speed Hobbies, LLC reserves the right to assess additional shipping and handling charges for merchandise requiring special transportation arrangements.
Such circumstances may include:
• Multiple shipping packages
• Oversized or overweight merchandise
• Special packaging requirements
• Carrier dimensional-weight adjustments
• Special handling or transportation services
Whenever reasonably possible, applicable charges will be included in the checkout total.
If an additional charge becomes necessary after an order is placed, we will contact the customer with an explanation and the amount before collecting additional payment.
Additional payment will not be collected without the customer's express authorization.
If the customer declines an additional shipping charge, they may cancel the affected unfulfilled items or order and receive a refund of the applicable payment.
Top Speed Hobbies reserves the right to decline fulfillment when necessary shipping arrangements cannot be agreed upon, with payment for unfulfilled merchandise refunded.
Multiple-Package Shipments
Orders requiring multiple shipping packages may incur additional carrier charges and a $2.00 handling fee for each additional package beyond the first.
We will include these charges at checkout whenever possible. If additional packages become necessary after checkout and result in an unanticipated charge, the customer will be notified and given the opportunity to approve the additional amount before payment is collected.
Oversized & Heavy Merchandise
Certain merchandise may require oversized packaging, additional protective materials, or special carrier handling. Examples include large model kits, model railroad systems, large RC vehicles, and other unusually sized products.
These shipments may incur additional carrier charges and a $2.00 special-handling fee.
Applicable charges will be included at checkout whenever possible. Any unforeseen additional charges will require customer approval before collection.
Hazardous & Regulated Merchandise
Some products are subject to transportation restrictions imposed by carriers or applicable government regulations.
Depending on their composition, classification, packaging, and quantity, these may include:
• Certain paints, coatings, and finishes
• Paint thinners and solvents
• Liquid cements and adhesives
• Aerosol products
• Certain lithium batteries
• Fuels and other regulated chemical products
Products classified for ground transportation only cannot be shipped using an incompatible air service.
• Applicable products must use authorized shipping methods.
• Restricted items may be ineligible for expedited or air transportation.
• Certain destinations may have additional restrictions.
• Orders containing prohibited shipping combinations may require modification or cancellation.
• Ground transportation commonly requires several business days after shipment, depending on destination and service.
If an incompatible service is selected, we will contact the customer regarding available alternatives and any applicable price difference or refund.
All shipments are subject to applicable carrier acceptance requirements and transportation regulations. Customers are encouraged to contact us before ordering if they have questions about restricted merchandise.
High-Value Orders & Signature Requirements
Orders totaling $500.00 USD or more will generally require signature confirmation upon delivery.
Top Speed Hobbies reserves the right to require signature confirmation on lower-value orders when appropriate for security or fraud prevention.
Orders Exceeding $200
For fraud prevention and order security, orders exceeding $200.00 USD may be restricted to shipment to:
• The verified billing address associated with the payment method; or
• An approved UPS customer pickup location, when available, subject to identification and carrier requirements.
We do not ship high-value orders to hotels, motels, or bed-and-breakfast accommodations.
Additional verification may be required before shipment. If an order cannot meet our shipping verification requirements, we will contact the customer to discuss available options, including cancellation and refund of unfulfilled merchandise.
P.O. Boxes, APO & FPO Addresses
Shipments addressed to P.O. Boxes or APO/FPO locations must use an eligible USPS service.
Carrier limitations, product restrictions, package dimensions, and additional shipping costs may affect availability. Customers will be notified if their order cannot be shipped to the requested address.
Express & Expedited Shipping
Express shipping services are available for eligible merchandise and destinations.
• Express shipping does not eliminate order processing time.
• Delivery estimates depend on the selected carrier and service.
• Weekend and holiday delivery depends on carrier availability.
• Backordered or unavailable merchandise may require additional processing time.
• Restricted or hazardous products may be ineligible for air transportation.
Any applicable carrier delivery guarantee is governed by the carrier's terms and conditions.
If an advertised expedited service cannot be provided, we will contact the customer regarding alternatives or applicable refunds.
Package Re-Routing
Customer-requested shipment re-routing may be subject to a $25.00 administrative fee, plus applicable carrier charges.
Re-routing requests are subject to carrier approval and may not be available after shipment. Any new charges associated with a customer-requested change will be disclosed for approval before collection.
Refused Deliveries
Customers who refuse delivery without an applicable cancellation, return, or other legal right may be responsible for:
• Original outbound shipping costs
• Return transportation expenses
• An applicable 15% restocking fee
Any fees will be assessed according to our published Returns & Exchanges Policy and applicable law.
Any additional amount not previously authorized must be approved before collection. Refunds, when applicable, will reflect properly disclosed and permitted deductions.
Address Accuracy
Customers are responsible for providing accurate and complete delivery information.
Incorrect or incomplete addresses may cause shipment delays, carrier correction charges, or returned merchandise.
Where additional carrier fees result from an address error supplied by the customer, we may request reimbursement of those charges. Any supplemental payment will require customer authorization.
Shipment Tracking
Tracking information will be emailed when an order ships. Carrier tracking systems may require up to 24 hours to display initial tracking activity.
Customers can use the tracking number provided to follow shipment progress through the applicable carrier.
Lost or Damaged Shipments
Top Speed Hobbies takes care to package merchandise securely and assist customers with shipment-related concerns.
Customers are requested to report lost, missing, or damaged merchandise within 5 days of delivery or the expected delivery date, whenever reasonably possible, to help preserve evidence and facilitate carrier claims.
For damaged merchandise, please retain:
• The original shipping carton
• Packaging materials
• Photographs of damaged merchandise
• Photographs of the shipping label and carton
We may request this information when investigating a shipment claim.
When a shipment is reported lost or damaged, we will review available tracking information, supporting documentation, and applicable carrier claim procedures. Appropriate resolutions may include replacement, refund, or another remedy depending on the circumstances.
A delay in reporting does not automatically waive rights or remedies provided by applicable law.
If a carrier reports delivery but the recipient cannot locate the package, customers should contact us promptly so we can assist in investigating the delivery circumstances. Suspected package theft may also be reported to the carrier or local law enforcement.
Freight Forwarders & Third-Party Receiving Services
Customers who choose to ship merchandise to freight forwarders, parcel receiving services, or other third-party destinations should understand that additional handling and forwarding may occur outside our control.
Top Speed Hobbies is not responsible for loss or damage occurring after confirmed, proper delivery to an independently selected third-party receiving service, except where responsibility remains under applicable law.
Customers should retain all delivery records and promptly report any concerns.
Shipping Delays & Unavailable Merchandise
Occasionally, an order may be delayed due to:
• Distributor availability
• Carrier disruptions
• Severe weather
• Transportation restrictions
• Incorrect shipping information
• Payment or security verification
When a significant fulfillment delay occurs, we may contact the customer to provide updated information or available alternatives.
Customers may contact us regarding unfulfilled orders, including requests for cancellation or refunds where applicable.
Contact Information
For questions about shipping, delivery estimates, special handling, or order status, please contact:
Top Speed Hobbies, LLC
Email: support@topspeedhobbies.com
Telephone: (570) 550-1956
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time
Mailing Address:
Top Speed Hobbies, LLC
P.O. Box 30
Mountain Top, PA 18707
This is a mailing address only and is not a retail storefront or an authorized merchandise return location.
Please contact us for return authorization before sending merchandise.
Policy Updates
Top Speed Hobbies reserves the right to update its shipping procedures and published policies to reflect operational changes, carrier requirements, and applicable laws.
Changes will be published on this page. Material changes will not retroactively alter the terms of an order already accepted without any required customer agreement.
For information regarding cancellations, exchanges, refunds, and merchandise returns, please review our separate Returns & Exchanges Policy.
