Last Updated: January 2026
At Top Speed Hobbies, LLC, we want you to be satisfied with your purchase. Please review the policy below carefully to understand how returns and exchanges are handled.
Return Eligibility
Items may be returned within 30 days of delivery if they meet the following conditions:
• Item is unused, unassembled, and in original condition
• Item is in its original packaging with all parts and accessories
• Item is not damaged or altered
• Proof of purchase is provided
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items are not eligible for return or exchange:
• Opened plastic model kits or partially assembled kits
• Opened paints, chemicals, adhesives, or liquids
• Electrical components once opened
• Special order or discontinued items
• Clearance or final sale items
• Gift cards
Return Authorization Required
All returns require prior authorization.
To request a return, contact us at:
Email: support@topspeedhobbies.com
Phone: (570) 550-1956
Please include:
• Order number
• Item(s) to be returned
• Reason for return
Returns sent without authorization may be refused.
Return Shipping
• Customers are responsible for return shipping costs unless the return is due to our error
• We recommend using a trackable shipping method
• Top Speed Hobbies is not responsible for lost or damaged return shipments
Restocking Fee
A 15% restocking fee may apply to:
• Refused deliveries
• Non-defective returns
• Returns missing original packaging or accessories
Original shipping charges are non-refundable.
Exchanges
If you received a defective or incorrect item, we will replace it at no additional cost.
Exchange requests must be submitted within 5 days of delivery.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, you must notify us within 5 days of delivery.
Please provide:
• Photos of the shipping box
• Photos of the shipping label
• Photos of the damaged or incorrect item
Failure to provide documentation may result in denial of the claim.
Lost Packages
If your package is marked “Delivered” by the carrier:
• We will assist with filing a claim when possible
• Replacement is not guaranteed
• Signature-required shipments are strongly recommended for high-value orders
Packages believed stolen after delivery should be reported to local authorities.
Refund Processing
Once your return is received and inspected:
• Approved refunds will be issued to the original payment method
• Processing time: 5–10 business days
• Bank processing times may vary
Refunds will be reduced by:
• Restocking fees (if applicable)
• Original shipping charges
• Return shipping costs
Refused Deliveries
Refused packages are subject to:
• Shipping charges both ways
• A 15% restocking fee
These charges may be deducted from your refund or charged to your payment method.
Business Information
Top Speed Hobbies, LLC
P.O. Box 30
Mountain Top, PA 18707
United States
Email: support@topspeedhobbies.com
Phone: (570) 550-1956
